Conflict Resolution Training - Brisbane
Conflict Resolution Training Brisbane
Course Outline
Overview
G'day everyone! I'm Dr. Marcus Clarkson and for the past 20 odd years I have been advising Australian companies on how to turn workplace friction into productive collaboration. And this conflict resolution training is not about not doing hard conversations, it's about doing them skilfully and with confidence.
Over my decades of consulting throughout Brisbane and the wider world, I've observed something interesting: the most successful teams are not those that avoid conflict, but those who manage it constructively. They've discovered that disagreement can result in better solutions if properly managed. That is precisely what we will be covering together in this full training course.
This is an introductory class for current managers (of any level) who seek the immediate and practical skills needed to manage conflict in the workplace. Whether you are a team leader struggling with personality conflicts, a project manager going up against competing priorities, or just someone who would like to become more comfortable in difficult conversations, this program will give you solid tools.
We'll concentrate on the real life situations that Brisbane professionals encounter day to day, from handling tensions within remote teams to approaching performance in a sensitive way. It's absolutely practical, interactive, real and packed full of stuff that you can really use in the Australian workplace.
Learning Outcomes
At the end of this conflict resolution course, the participants will be able to:
Foundation Skills:
Recognise warning signs that workplace conflict will intensify
Know the difference between debate and disagreement
Use CALM (Clarify, Acknowledge, Listen, Move forward) when things get heated
Model listening approaches that induce understanding, not defence.
Intermediate Applications:
Manage tough talk with structured conversation methods
Distinguish between feelings and issues in conflict situations
Lead discussions between warring factions to resolve issues
Handle personal stress and emotional responses when confronted.
Advanced Competencies:
Develop follow up systems to avoid comeback of conflicts
Understand when and how to effectively raise concerns up the organisation's hierarchy
Once there, develop deeper and more trusting working relationships by engaging in constructive conflict.
Develop and agree upon team norms to prevent future miscommunications
What You Will Learn
Session 1: The Dynamics of Conflict We'll look at the origins of workplace conflict and help you identify patterns before they get worse. We'll discuss task conflict (which can be productive), and relationship conflict (which generally isn't), and you'll find some exercises to help figure out which type you're dealing with in a variety of scenarios.
Session 2: Communication Strategies That Work Here's where we start learning the exact types of language and kinds of conversation you want to be using. You will discover how to ask questions that reveal underlying concerns, how to acknowledge that others may see things differently without conceding anything, and specific phrases that defuse tension. We'll enact them out in role play scenarios grounded in typical Brisbane workplace situations.
Session 3: Managing Emotions and Difficult Personalities This one is all about keeping a clear head when others around you may not. You'll learn strategies for managing your own emotional reactions, tools for dealing with aggressive or passive aggressive colleagues, and how to keep the focus on solutions when the conversation heats up.
Session 4: Resolution and Follow Through This last session is designed to create agreements that adhere and restore working relationships after they have been pulled apart by conflict. You will understand how to document snaps, set clear expectations moving forward, and when professional mediation or HR may be necessary.
Practical Tools Included:
Conflict assessment checklist
De escalation phrase bank
Post conflict follow up templates
Personal action planning framework
Course Format and Duration
The training is presented over two full days or four half day sessions in order to provide opportunity to practice and record between modules. Every session is a mix of short theory and lots of practical exercises practice in terms of real life situation in work proving results positively leading to enhanced client satisfaction.
Participants engage in small group work to rehearse new approaches, receive individual coaching to address challenging scenarios they are currently facing and create personal action plans for putting new skills into practice today.
Summary
Workplace conflict is a given, but workplace chaos is not. Through this conflict resolution training Brisbane participants can approach difficult conversations with confidence and competence. You'll walk away with practical tools you can use the next day, and the awareness that difficult conversations can actually bring us closer together when done right.
The investment you make in honing these skills will not just pay off in terms of lower stress at work, but in better teams, clearer communication and more inventive solutions. After all, when people believe they're heard and respected, they're much more willing to bring their best ideas to the table for problems shared.
But remember: Real leadership isn't about conflict avoidance, it's about steering conflict well.