Conflict Resolution for the Real World - Adelaide

It's All About the People Conflict Resolution in the Real World Adelaide

A Professional Workshop for Australians

Course Overview

G'day everyone! I'm Dr Marcus Clarkson and I'm thrilled to bring you this much needed workshop here in Adelaide. I have spent the past 25 years working with businesses across Australia from small, family owned businesses in the Barossa Valley to multi nationals in the CBD and I have seen the damage workplace conflict can have on a team first hand. But I've also seen the amazing metamorphosis that takes place when people are taught conflict resolution skills.

The standard line on corporate learning is that it's usually made up of a lot of theoretical frameworks and not based in practice, or at least serve too disconnected from practice. Instead, we'll highlight real world strategies that you can begin to apply right away the next time you walk through the doors of your workplace. Think of it as sitting down with a buddy who's been through the wars and wants to tell you what actually works.

The thing about conflict resolution is that it's not about preventing conflict that's simply impossible when intelligent, passionate people are in play. It's not about suppressing that intensity; it's about using it constructively in promoting (rather than diminishing) your relationships with your team.

Learning Outcomes

By the end of this workshop, participants will:

Use early warning signs to warn you that you are headed down a path of no return for your workplace conflict

Utilise de escalation skills by preserving professionalism and addressing the root issues.

Enable crucial conversations with frameworks that help you understand each other.

Establish follow ups to avoid the same conflicts from arising again and to cultivate team cohesion over the long run

Deal with workplace stress in a way that doesn't burden others while keeping things professional

Be a part of collaborative solutions that change the game, not just the names.

What You Will Learn

Unit 1: Reading the Room Early Detection and Alerting Systems

And we'll learn how to recognise the warning signs that conflict is building long before the bomb goes off. You'll be able to spot shifts in communication patterns, body language, and team dynamics, evidence of trouble on the horizon.

Module 2: How to Remain Calm Under Pressure

Learn how to stay calm in the heat of the moment with these 6 strategies. We will address breathing exercises, the ability to reframe and present a calm, confident image, projecting calm confidence even if your heart is racing.

Module 3: The Art of Neutral Navigation

Find out how to take a stand as a supportive intermediary without taking sides. This includes the exact words, active listening and how to validate concerns while not agreeing with position.

Module 4: Structured Conversation Management

Learn step by step how to navigate tough conversations to achieve positive results. You will practise the use of frameworks that rein in discourses and stop them from devolving into personal attacks.

Module 5: Finding Common Ground

Consider how you might surface and discover shared interests or values, even between people who seem completely opposed. We will navigate real life situations where compromise appears to be out of reach.

Module 6: Post Conflict Relationship Repair

Learn how to re establish trust and working relationships after conflicts are finally resolved. This also involves follow up processes and what could be done to avoid the same scenario in the future.

Lesson: Creating Self Care and Boundaries

Discover 14 ways to take care of yourself when you're embroiled in workplace drama. We'll talk about when to get involved, when to hold back, and how to not absorb everyone else's emotional baggage.

Workshop Format

In this practical session, you will get short instruction followed by hands on practical. You'll explore authentic roleplays from typical Australian workplace scenes, roleplay a conversation with your peers and receive immediate feedback on how you approached the scenario. Look out for plenty of interaction, chuckles and those lightbulb moments that result from daring to try new things in an environment of unfailing safety.

Who Should Attend

Managers who want to get ahead of conflict will also be interested in the event. You don't need any previous conflict resolution experience simply a desire to learn and apply new skills.

Concluding Remarks

It's impossible to avoid conflicts in the workplace, but it's not impossible to avoid workplace chaos. This practical workshop provides you with the confidence and know how to manage tensions constructively and proactively, transforming the possibility of disaster into an opportunity for a healthier team environment. You'll walk away with a concrete plan for managing conflict positively and the confidence that you can help make your workplace Culture better.

The return on this investment in capabilities not only impacts your career, but permeates every other relationship you traverse. When you know how to navigate conflict properly, you will be the one other people rely on when the going gets tough — and that's not a bad reputation to have.

Spend a day with us that just might forever change the way you face challenges at work.